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Shipping & Returns

If you are not completely satisfied or if there is a difference with your order , please retain all documentation and packaging and contact us immediately by sending an e- mail or in online. We will then provide you with further instructions. We only allow a complete refund for items that have problems caused by us. If the returning package does not include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.

If you wish to exchange an item for a different size or color, please return your item(s) to us following the ‘Returning Your Item(s)’ section above. Once we have received your return we will endeavor to process your exchange as soon as we are able to. Please note that we are only able to exchange an item for the same style in a different color or size (subject to availability).
If we are unable to exchange your item(s), a refund will be issued through the original purchaser’s method of payment. On receipt of your exchange, we will endeavor to exchange the item(s) or refund you within 7 working days. An email confirmation will be sent once an exchange or refund has been issued.

If you cancel your order with us, you must return any items to us immediately, in the same condition in which you received them, at your own cost. If you return any items, we will not be responsible for any loss or damage to them in transit and we reserve the right to charge you for any such loss or damage. 
If you are not happy with your purchase, simply complete the form contained in your parcel and return the item, along with the completed form, to us within fourteen days following receipt of your parcel.
You must return the item(s) in the same condition in which you received them, with their original packaging. You are asked to take reasonable care with the items and in the case of an item with a hygiene seal, you are required not to remove the seal when examining the item.